To request a return or exchange, email help@loneedit.com within 30 days of delivery and include your order number.
Return eligibility
Items must be unworn, unused and unwashed, with their original tags and packaging. Please contact us before sending anything back so we can provide the correct return instructions.
Return shipping
Customers are responsible for return shipping costs. We recommend a tracked service and keeping proof of postage.
Refunds
Once your return arrives, we inspect it and email you the result. Approved refunds are sent to the original payment method. Your payment provider may need additional time to make the refund visible.
Exchanges
Exchange requests must also be made within 30 days of delivery and are subject to stock availability. Return shipping costs are the customer's responsibility.
Damaged or incorrect items
If your order arrives damaged or an item is incorrect, contact help@loneedit.com with your order number and photographs so we can help resolve the issue. These conditions do not limit your applicable statutory rights.